Service agreement

SERVICE AGREEMENT Effective September 24, 2026 Provider and contact Sunrise Web Studio is operated by Nazem Jaafar, an individual based in Florida, United States. General service inquiries, cancellations, and website handover requests may be sent to ssevcnstock@proton.me. Privacy and personal-data requests should be sent to contact.sunrisewebstudio@gmail.com. Services and delivery We provide the website design and care services described in your purchased package and agreed project brief. We deliver the agreed service within seven calendar days after receiving your completed brief. Please provide the content, asset links, and access needed to carry out that brief. Any change to scope or delivery timing must be agreed with you; it is not automatic. Additional services and third-party costs must be disclosed and agreed before they are incurred. Prices and recurring payments Starter costs $400, Business $500, and Premium $600 as a one-time website creation fee. Every package also requires $40 per month for hosting and care. Prices are in US dollars. The first month's $40 is collected with the creation fee, and monthly billing starts at purchase, including during the build period. The subscription renews monthly until canceled. Stripe processes payments and provides the billing portal accessible from your account. Updates and support Each paid monthly cycle includes three approved update requests. Unused included updates do not carry over. Content and feature requests use included updates first and then purchased credits. Additional credits cost $25 each and do not expire, but an active care subscription is required to use them. We agree the scope of requested work before approval. Credits are deducted on approval; changing the request status afterward does not automatically restore them. Technical, domain, and billing support is complimentary. Larger custom systems and third-party subscriptions require a separate agreement. Cancellation and hosting Cancel through your account's billing portal or contact ssevcnstock@proton.me. Cancellation takes effect at the end of the current paid billing period. Hosting and care continue until that period ends, then stop. Canceling does not undo payments already made. Unused purchased credits remain available for use if you resume eligible care service; they are not redeemable for cash, except where applicable law requires otherwise. Refund policy We do not offer refunds for website creation fees, monthly hosting and care charges, or purchased credits, except where required by applicable law. This policy does not remove any mandatory consumer rights or legal remedies, including remedies that may apply if agreed services are not supplied. Website files and domain handover Customers may keep their website files and domain after hosting ends. Contact ssevcnstock@proton.me within seven calendar days after the end of hosting to request the files and domain-transfer information. We verify the requester's authority before handing over access. A timely request remains valid while we complete the handover, even if processing extends beyond seven days. Customers arrange replacement hosting and future domain renewals. Domain transfers remain subject to registrar rules, transfer locks, and third-party charges. Third-party software, fonts, and assets remain subject to their own licenses. After the seven-day handover window, continued storage or recovery of project files is not guaranteed. The window does not transfer ownership of the customer's domain to us or extinguish mandatory legal rights. Contact us promptly if a domain-transfer restriction prevents immediate transfer. Customer materials You must have permission to use the materials you provide and supply accurate business information. Do not send passwords in project messages or briefs; arrange an appropriate access method with us. You remain responsible for the accuracy and legality of your business content. Illustrations on our marketing website may be concepts rather than completed client projects. Records and privacy Our Privacy Policy explains how we handle account and project information. Limited billing, transaction, consent, and unused-credit records may be retained beyond the handover window for accounting, legal obligations, disputes, and honoring credits. Changes and applicable law We will communicate material changes affecting ongoing services. These terms are governed by Florida law to the extent permitted by applicable law, without excluding mandatory protections that apply to you. Contact us using the service email above about questions or disputes.